About the Role
As a Customer Service & Operations Executive at FlySapa, you’ll be the friendly face and steady hand behind every guest’s flying experience. Each day, you’ll greet awesome, adventurous travelers from around the world, make them feel welcome, and ensure their journey from check-in to takeoff is smooth, safe, and unforgettable.
You’ll handle guest communications, manage bookings, coordinate pilots and vehicles, and prepare essential documents like waivers and insurance. At the office, you’ll assist with check-in, answer questions, and make sure every detail is handled with care and professionalism.
You’ll also assist with marketing and contribute ideas to improve service quality. This is a hands-on role with real impact — and a clear path toward becoming an Operations Manager as you grow with the company.
BENEFITS:
- Competitive income (8–12M/month) plus monthly performance bonuses.
- Clear career path toward Operations Manager.
- Free paragliding flight training after probation.
- Work in an international, outdoor-oriented environment with pilots and guests from around the world.
- Opportunities to travel and work across FlySapa’s future flight locations nationwide.
- Supportive, growth-minded culture that values initiative, professionalism, and creativity.
Requirements
Strong English communication skills (spoken and written) — confident interacting with international guests.
Previous experience in hospitality, tourism, or customer service is an advantage.
Organized, detail-oriented, and able to manage multiple tasks in a dynamic environment.
Comfortable using office tools such as Google Sheets, Word, and Excel.
A proactive attitude, good teamwork spirit, and genuine enthusiasm for travel and adventure.
Able to work weekends and public holidays (with a weekday off).
About the Company
FlySapa is Vietnam’s leading tandem paragliding operator, offering world-class aerial experiences from the highest take-off point in the country. We welcome hundreds of adventurers each year — from couples celebrating milestones to thrill-seekers chasing the skies above Sapa’s stunning valleys.
We are expanding our operations team and looking for a Customer Service & Operations Executive — a key position that bridges guest experience, flight operations, and administrative excellence. This role is ideal for someone who is organized, bilingual, and thrives in a dynamic tourism environment. The position offers a clear path toward Operations Manager for those with leadership potential.