Terms, Conditions & Policies

1. Services We Provide

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FlySapa offers:

• Tandem paragliding flights in Sa Pa

• Transportation to the take-off site

• Ground support team & safety crew

• Photo & video packages (GoPro footage)

• Tourist assistance and scheduling support

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All service descriptions, requirements, and prices are provided on our website and booking channels.

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2. Eligibility

 

To participate in a FlySapa tandem paragliding flight, customers must:

• Be at least 6 years old (with guardian approval)

• Weigh roughly 30–95 kg (weather-dependent)

• Not have serious heart, spine, or mobility issues

• Be able to run 2–3 steps during takeoff

• Follow instructions from pilots and staff at all times

 

We reserve the right to refuse service for safety reasons.

 

4. Booking, Payment & Confirmation

 

FlySapa accepts bookings via:

• FlySapa website

• WhatsApp

• Facebook / Instagram

• Phone call or message

 

To confirm a booking:

• Send us the photo of your passport info page

• We may request a small deposit depending on the season and demand or if your group is really big (10+ pax)

• The remaining payment is typically made on the flying day

 

For group bookings, special arrangements may apply.

 

5. Weather, Safety & Operational Adjustments

 

Paragliding in Sa Pa depends heavily on:

• Wind direction and strength

• Clouds and visibility

• Rain or storms

• Mountain conditions

 

For safety, FlySapa may:

• Delay flights

• Change to another flying time

• Change takeoff site

• Cancel the activity

 

All decisions are made by certified FlySapa pilots, our safety director, and our CEO based solely on safety.

Some days may require waiting for weather windows.

 

6. Cancellation & Refund Policy

 

Customer Cancellations:

• More than 1 hour before flight: Full refund (if deposit was taken) or free reschedule

• Less than 1 hour: 50% refund of deposit.

• No-show: No refund

 

We understand travel plans may change; contact us early so we can help. It also helps us serve customers like you better by better coordinating timing and other logistics.

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FlySapa Cancellations:

Under no circumstances would we cancel a booked flight for no reason. It's our job to serve all the bookings to the best of our ability. We also never accept over-booking (more than our operational capacity). But in unavoidable situations, FlySapa may cancel due to:

• Weather (e.g, Rain, storm, strong wind, bad visibility, etc.)

• Safety (e.g, customers' inability to run, customers not fully sober)

• Operational or site restrictions (e.g, can't access the take-off site, obstacles in the landing air approach) 

• Military exercises or missions

• Legal request from the authority

 

You may choose a full refund or free rescheduling. FlySapa does not charge any fee for FlySapa cancellations.

 

7. Liability & Safety Responsibility

 

By booking and participating in any FlySapa activity, you fully understand and agree that paragliding is an adventure sport with inherent and unavoidable risks, including but not limited to:

• Sudden weather changes

• Hard or uneven landings

• Turbulence or unexpected air movements

• Equipment malfunction (even when properly maintained)

• Slips, trips, or falls on the take-off or landing site

• Physical strain during take-off or landing

• Transportation to and from the flying area

• Contact with natural terrain, trees, rocks, or other obstacles

 

By joining a flight, you voluntarily assume all risks associated with the activity. FlySapa is NOT responsible for:

• Any injury, accident, illness, or death

• Loss or damage to personal belongings

• Property damage of any kind

• Emotional distress or psychological claims

• Any indirect or consequential losses

• Costs associated with medical care, transport, or treatment

• Delays, rescheduling, or cancellations caused by weather or safety conditions

 

You agree that:

• You participate entirely at your own risk.

• You release FlySapa, its pilots, staff, partners, and service providers from all liability, whether caused by negligence, weather, equipment, or any other factor.

• You will follow all instructions from the pilots and staff.

• You are physically capable of participating and have disclosed any relevant health conditions.

• You understand that no safety system can remove all risk from paragliding.

 

Indemnification

You further agree to indemnify and hold harmless FlySapa and its team from any claims, demands, or legal actions arising from your participation.

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8. Photos & Videos

 

FlySapa often records your flight using GoPro and drone cameras.

 

By participating, you allow FlySapa to:

• Capture photos and videos during your experience

• Use these materials for marketing, social media, and website content

 

If you prefer your media not to be used publicly, please let us know, and we will respect your request.

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9. Privacy & Personal Data Protection

 

We collect only the information necessary to provide safe and efficient service, including:

• Name

• Contact details

• Weight (for safety calculation)

• Booking history

• Any optional notes relevant to safety

 

We use this information only for:

• Customer communication

• Scheduling your flight

• Safety and regulatory compliance

• Internal improvements

 

We do not sell or share your private information with unrelated third parties.
You may request correction or deletion of your personal data at any time.

 

10. Website Use & Online Policies

 

10.1 Cookies

The FlySapa website uses cookies to:

• Improve loading speed

• Analyze visitor behavior (anonymous statistics)

• Remember preferences

• Support booking functionality

You may disable cookies from your browser settings, but some features may not function properly.

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10.2 Analytics & Tracking

FlySapa uses trusted third-party tools to improve our website:

• Google Analytics

• Google Search Console

• Google Maps embed

• Facebook Pixel

• TikTok Pixel (if installed)

 

These tools may collect anonymized technical information such as:

• Pages visited

• Device & browser type

• Time spent on the site

• Geographic region (general, non-precise)

 

This data helps us improve service quality and customer experience.

 

10.3 External Links & Embedded Content

FlySapa may embed:

• YouTube videos

• Google Maps

• Instagram posts

• Facebook feeds

These platforms may use their own cookies.
We are not responsible for the privacy policies of external websites.

 

10.4 Online Communication

By contacting FlySapa via:

• Website forms

• WhatsApp

• Facebook Messenger

• Zalo

• Email

…you consent to FlySapa responding and using the information to process your request.

We do not send spam or marketing messages without permission.

 

11. Intellectual Property

 

All text, images, videos, logos, and content on the FlySapa website are owned by FlySapa unless otherwise credited.

 

Reproduction without permission is not allowed.

 

12. Updates to Terms

 

FlySapa may update these Terms, Conditions & Policies to reflect:

• Operational changes

• Legal requirements

• Improved customer experience

 

The most recent version will always appear on this page.​​​